Terms of service
Terms of Service
Last Updated: October 24, 2026
Welcome to Caelis. This website, located at https://caelis-shop.com, is operated by SJL Ventures LLC, a limited liability company registered in the State of Wyoming, United States.
Throughout these Terms of Service, the terms "Caelis," "we," "us," and "our" refer to SJL Ventures LLC.
By accessing our website or purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our website.
1. General Conditions
By using this website, you confirm that you are at least the age of majority in your state or jurisdiction of residence, or that you have the consent of a parent or legal guardian where permitted by law.
You agree to use our website and services only for lawful purposes and in accordance with these Terms.
We reserve the right to refuse or cancel orders where reasonably necessary to prevent fraud, unauthorized transactions, or violations of applicable law.
2. Products and Product Information
Caelis offers personal wellness products and related accessories.
We make reasonable efforts to provide accurate product descriptions, specifications, photographs, pricing, and availability information.
However, product appearance may vary slightly from images displayed on our website due to lighting, screen settings, or manufacturing variations.
We reserve the right to modify product offerings, discontinue products, or update product information without prior notice, subject to applicable law and our obligations for existing orders.
3. Pricing and Payments
All prices are displayed in the currency indicated on our website or during checkout.
Applicable shipping charges, taxes, and other fees will be disclosed before an order is finalized.
Payments are processed through the payment methods made available at checkout.
By placing an order, you authorize the applicable payment processor to charge your selected payment method for the total amount disclosed at checkout.
We reserve the right to cancel transactions suspected of being fraudulent or unauthorized, subject to applicable law.
4. Order Processing and Acceptance
After placing an order, you will receive an order confirmation at the email address provided during checkout.
An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.
Orders are subject to payment verification, product availability, and our ability to fulfill the order.
If we are unable to fulfill your order, we will notify you and provide an appropriate refund or other resolution in accordance with applicable law.
Customers are responsible for providing accurate shipping and contact information.
5. Shipping and Delivery
We strive to process and fulfill orders promptly.
Estimated processing and delivery times may vary depending on product availability, shipping destination, carrier operations, and other logistical factors.
Shipping charges, available shipping methods, and estimated delivery information will be provided on our website or during checkout.
For further details, please refer to our Shipping Policy.
If an order cannot be shipped within the promised timeframe, we will notify you and provide the options required by applicable consumer protection laws.
6. Returns, Refunds, and Cancellations
Caelis offers a 90-Day Return Policy subject to the eligibility requirements described in our Return & Refund Policy.
For change-of-mind returns, products must generally remain unopened, unused, in their original packaging, and suitable for resale.
Products that arrive damaged, defective, or experience quality-related issues may qualify for a refund, replacement, or other appropriate resolution following verification of the issue.
Customers may be asked to provide photographs, videos where reasonably possible, and a written explanation to assist with quality-related investigations.
Order cancellation requests should be submitted as soon as possible.
Please refer to our Return & Refund Policy for full eligibility requirements, return instructions, and refund procedures.
Nothing in these Terms limits consumer rights that cannot legally be excluded.
For assistance, contact support@caelis-shop.com.
7. Product Use and Safety
Customers are responsible for reviewing and following the instructions, warnings, precautions, and usage guidelines provided with each product.
Certain personal wellness products may not be appropriate for every individual.
If you have concerns about whether a product is suitable for your health circumstances, consult a qualified healthcare professional before use.
Information provided on our website is intended for general product education and does not replace individualized professional medical advice, diagnosis, or treatment.
Product experiences and outcomes may vary by individual. We do not guarantee specific personal health or wellness results unless expressly stated in an applicable product warranty or required by law.
8. Intellectual Property
All original content appearing on this website, including trademarks, logos, product descriptions, images, graphics, and website design elements owned by Caelis or its licensors, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit our protected content without appropriate authorization.
9. Third-Party Services
Our online store is hosted using Shopify, and certain website functions may rely on third-party service providers, including payment processors, shipping carriers, and analytics services.
These providers may operate under their own terms, policies, and privacy practices.
We are not responsible for independent third-party websites or services outside our control, except where responsibility cannot legally be excluded.
10. Privacy and Personal Information
We respect the privacy of our customers.
Personal information collected through our website may be used to process orders, provide customer support, fulfill purchases, improve our services, and carry out other activities described in our Privacy Policy.
Please review our Privacy Policy for information about personal data collection, use, disclosure, and applicable privacy rights.
11. Website Availability and Accuracy
We make reasonable efforts to maintain accurate and accessible website content.
From time to time, our website may experience technical interruptions, maintenance, or errors.
We may correct inaccurate product information, pricing errors, or technical issues, subject to applicable law and our obligations to customers.
12. Limitation of Liability
To the extent permitted by applicable law, SJL Ventures LLC shall not be liable for indirect, incidental, special, or consequential damages arising solely from the use of our website or services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer protection rights and liability for defective products where required by law.
13. Changes to These Terms
We may revise these Terms of Service periodically to reflect changes in our business operations, website functionality, legal requirements, or policies.
Updated Terms will be published on this page with a revised "Last Updated" date.
Changes will apply prospectively unless otherwise permitted by applicable law.
14. Governing Law
These Terms are governed by the applicable laws of the State of Wyoming, United States, without prejudice to mandatory consumer protection rights that may apply in a customer's jurisdiction.
Any disputes arising from purchases or use of our website will be handled in accordance with applicable law.
15. Contact Information
For questions about our products, orders, payments, refunds, or these Terms of Service, please contact:
Caelis Customer Support
Legal Business Name: SJL Ventures LLC
Customer Support Email: support@caelis-shop.com
Website: https://caelis-shop.com
Business Mailing Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States
Registered Agent: Registered Agents Inc
Contact Phone Number: +1 (307) 200-2803
Please direct customer service inquiries to support@caelis-shop.com. The registered-agent contact is not designated as a customer support line.